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Refund Policy

In case any client is not completely happy with our services we can provide a refund within 30 days from the date you opt in for any service. The refunds will be made after deducting the Service Tax and the Hourly charges for the work completed by us. If payment is done by credit card, refunds will be issued to the same credit card provided at the time of purchase and in case PayPal it will refunded to same PayPal account. There will be no refund for any add-on or Licenses like WHM/CPanel, Dedicated Server License, Plesk License, SSL Certificates, OnAPP, Domain Registration and Site Builder as these are purchased from third-party Vendors like cPanel, WHMCS, Cloudflare, Plesk & BigCloudy does not get any refund in case of cancellation of licenses. Any service breach or downtime due to scheduled maintenance by BigCloudy or our network providers will not count towards the uptime guarantee. BigCloudy is not liable in any way for failure of third-party services. BigCloudy has full right to suspend OR directly terminate services on receipt of abuse complaints.

Refund Process

BigCloudy's refund policy process is designed to ensure customer satisfaction and provide a fair and transparent refund experience. Here is an overview of BigCloudy's refund policy process:
  • Eligibility for Refund: BigCloudy offers a refund within a specified period for eligible services. The eligibility criteria and refund period may vary depending on the specific service or hosting plan purchased.
  • Refund Request: To initiate a refund, customers need to submit a refund request through the appropriate channel. This can typically be done through BigCloudy's customer support or billing system.
  • Review and Verification: After receiving the refund request, BigCloudy will review and verify the details, including checking if the customer meets the eligibility criteria for a refund.
  • Processing the Refund: If the refund request is approved, BigCloudy will proceed with processing the refund. The refund will typically be issued to the original payment method used during the purchase.
  • Refund Amount: The refunded amount will depend on the specific terms and conditions of the refund policy. It may include a prorated amount for the unused portion of the service or follow a predetermined refund structure.
  • Communication and Confirmation: BigCloudy will communicate with the customer regarding the refund status and provide confirmation once the refund has been processed.

    • It's important to note that the refund policy may have certain limitations or exclusions, such as non-refundable fees or third-party services that are not eligible for a refund. Therefore, customers are encouraged to review the refund policy and terms of service before making a purchase.

    If you find yourself in a situation where you need to request a refund for any of the services provided by BigCloudy Internt Services Pvt. Ltd., Our billing team is available to assist you. To initiate the refund process, you can reach out to BigCloudy's billing department team at billing@bigcloudy.com.

License Costs

License costs of all third-party applications and software offered with our plans are subject to change without written intimation.

Money-Back Guarantee

Dedicated servers and other Data Center related hosting services are not included under the any money-back guarantee policy. BigCloudy reserves the right to decide whether or not to issue pro-rated refunds under circumstances. We also provide a price-freeze guarantee. BigCloudy reserves the right to change the resource allocation for its services & also to change the prices listed on the website.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@bigcloudy.com