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Our average support ticket response time SLA is 10 minutes! You’ll get helpful and proactive responses from certified technical admins in minutes - not hours or days. Try us and see it yourself!
We strongly believe in our cloud web hosting products, and think you will too! Try out our cloud web hosting for 30-Day & get your money back if you're not 100% satisfied with our offerings!
The BigCloudy team is 100% committed to steadily maintaining the industry-best uptime of 99.9% for our network, website, email, and core service offer near-perfect uptime.
BigCloudy offers convenient and reliable customer support through various platforms, including Chat, Slack, Skype, Social Media, Client Area, etc. Our friendly and knowledgeable support team is available 24x7 to assist you with any queries regarding support, billing, or technical issues, no matter the time or day.
No, technical support covered under our Service Level Agreement is free. Contact us anytime via live chat or support ticket.
Yes, we at bigcloudy will help you with the migration process . We know it can be a hassle to transfer your domains and website to another host. We can help you with this process, giving you more time and energy to run your business. You do not need to worry about your account migration from any control panel. We have expertise in cPanel migration, Plesk Migration and DirectAdmin migration from other host, Just leave it to us we will get it done for you flawlessly. The only thing you need to do is to purchase web hosting on bigcloudy.com After this, you will need to login to your cPanel dashboard and get a support ticket to let us know about your present circumstances. We will handle it from here.
Yes, our feature-loaded hosting plans come with an unconditional 30-day money-back guarantee. If you are not satisfied with our WordPress cloud server, please contact us and we will make sure that you are completely satisfied.
We accept Stripe, PayPal, RazorPay, and Credit Cards for payment purposes. You can choose any of these options to complete your payment.
Yes…! BigCloudy is purely web hosting company. We host our clients sites from DataCenter. The prime advantage of choosing BigCloudy is that your website will remain SEO friendly, since you will have a quick page loading. Once you switch to BigCloudy, you will feel the difference in super-fast FTP connection. We offer a very low latency rate which lets us deliver lightning fast loading speed to your website.
Our data centres are globally distributed in various countries. Our datacentres are distributed across India USA, Netherlands & Sweden which offers faster search times from anywhere.