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At BigCloudy, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information when you visit our website.

Information we collect -

When you visit our website, we may collect certain information about you, such as:
  • Your name and email address if you submit a contact form or subscribe to our newsletter.
  • Your IP address, browser type, and device information for analytics purposes.
  • Your payment information if you make a purchase on our website.

How we use your information?

We may use your personal information to:
  • Provide you with the products or services you have requested.
  • Send you marketing communications that we believe may be of interest to you.
  • Analyse and improve our website and services.
  • Comply with legal and regulatory requirements.

We will not share your personal information with third parties unless we have your permission or are required by law to do so.

Cookies and other tracking technologies

We may use cookies and other tracking technologies to collect information about your browsing behaviour on our website. This information is used to personalize your experience, analyse our website's performance, and deliver targeted advertising.

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features on our website.

Cookies

This site uses cookies for record-keeping purposes, but does not link stored information to personally identifiable data. Session ID and persistent cookies are utilized, with the latter storing passwords and enabling interest tracking. Users who reject cookies will need to log in again each session.

Log Files

We automatically collect and store certain information such as IP addresses, browser type, ISP, etc., in log files. This helps us analyze trends, track user movement, and gather demographic information. We do not link this data to personally identifiable information, but we may tie IP addresses to prevent and block abusers. We also use a third-party tracking service to track non-personally identifiable information for usage and volume statistics. We use the information you provide for completing transactions, administering services, and sending notifications only with your permission.

Surveys

When you use our complimentary services, we may ask you to take part in our internal surveys from time to time. These surveys are solely voluntary and are carried out by BigCloudy.com to better understand your individual interests. We will use the information we gather from these surveys to enhance our products and services and will never share them with any third parties for profit.

Communication with BigCloudy

When you contact us via email, we will only use the email address you provide to reply to your query, and we will not share it with any third parties. If you choose to receive information and updates about our services, you can update your preferences on your BigCloudy.com account. We will not send you any unsolicited emails unless you have indicated your preference to receive them. Additionally, we will send you a confirmation email when you place an order and make a payment.

Newsletter

You can choose to receive or not receive our newsletter, which contains useful information and promotional offers, by opting in or out at any time. To stop receiving it, simply opt-out whenever you want.

Specific Terms and Conditions

BigCloudy.com ensures the privacy of email correspondence between the sender and recipient. They do not monitor or disclose private communication content except as required by law. Users agree to technical processing of emails and understand BigCloudy.com does not endorse or take responsibility for objectionable content or content that infringes on the rights of others

Legal Disclaimer

BigCloudy.com may disclose your personal information as necessary to comply with a court order, legal process, or to protect our rights if we believe that such disclosure is required by law.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Links to other websites

Our website may contain links to other websites that are not owned or operated by us. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

GDPR

BigCloudy Internet Services Pvt. Ltd. is committed to complying with the General Data Protection Regulation (GDPR) to ensure the privacy and protection of personal data. Here's an overview of how BigCloudy deals with GDPR:

  • Lawful Basis: BigCloudy ensures that it has a lawful basis for processing personal data. This includes obtaining explicit consent from individuals, fulfilling contractual obligations, complying with legal requirements, protecting vital interests, performing tasks in the public interest, or pursuing legitimate interests.
  • Data Minimization: BigCloudy collects and processes only the necessary personal data required for providing its services. Unnecessary or excessive data is not collected or retained.
  • Data Security: BigCloudy implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, alteration, or destruction. This includes encryption, access controls, regular data backups, and ongoing monitoring.
  • Data Breach Notification: In the event of a data breach that poses a risk to individuals' rights and freedoms, BigCloudy promptly notifies the affected individuals and the relevant supervisory authorities in compliance with GDPR guidelines.

It's important to note that this is a general overview, and for specific details on how BigCloudy handles GDPR, it is advisable to review their privacy policy and terms of service or consult directly with their data protection representative.

Billing

If you are paying via credit card, PayPal we will endeavour to set up your account on the same day since invoices are generated 14 days before the next due date. Payment must be made by the due date to avoid the interruption in using your account. If we won’t receive your payment, your account will get suspended 5 days after the due date. If no attempt is made within the next 5 days to pay due invoices, we reserve the right to permanently terminate /cancel your account and format all data held.

Late or Non-payment

Late or non-payment of invoices may lead to the suspension or termination of your web hosting account. To restore access to your data, you must clear any outstanding invoices. If your account is terminated due to non-payment, any data on it will be treated as a new account and will not be restored. You will also be charged for any unpaid invoices if you fail to renew your subscription on time. Customers with an outstanding balance on their account will not be able to activate new orders or packages.

Invoice Disputes

If you have any concerns or questions regarding the charges on your account, please contact our billing team at [email protected]. They will assist you with any invoice disputes.

Price Change

Our services are subject to price changes, which may occur as a result of changes in our vendors' pricing structures. As authorized partners of multiple license providers and domain registrars, we may be forced to increase our prices to cover our costs. We advise you to review your billing information regularly to avoid unexpected pricing changes.

Offers Terms & Conditions

Once the offer is closed the previous plans and rates will be applicable for further deals. BigCloudy solely has the right to make changes in their plans.

Cancellation Policy

In case of unhappiness from our services, clients have the right to cancel their service and request a refund from us. Our Policy for the cancellation and refund will be as follows: Cancellation of any service renewals for on-going, website hosting or domain registration services must be made at least 5 business days prior to the next due date of the current service period.

License Costs

License costs of all third party applications and software offered with our plans are subject to change without written intimation.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at [email protected]